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How an ISVA can support you

ISVAs provide practical and emotional support to anyone who is considering making a report to the Police or who has made a report to the Police. They  are specially trained independent advocates who provide crucial support throughout the criminal justice process – from report to court.

Our ISVAs can support you in a number of ways:

  • If you are thinking about reporting to the Police we can provide information on the process. If you decide to proceed we can provide support and information throughout the criminal justice process
  • Liaise with the Police, Courts, Crown Prosecution Service (CPS) and other public agencies 
  • Keep you informed of developments in your case
  • Assist with court arrangements if the case goes to trial – such as pre-court visits, specific arrangements for the day of your trial including special measures, witness service support and attending for support on the day of trial.
  • Advocating on your behalf, and informing you of your rights and choices and supporting you to make decisions
  • Arranging pre and post-trial counselling
  • Signposting/referring to other support agencies
  • Providing information on criminal injuries compensation, the right to review police/CPS decisions and Police and CPS complaint procedures

If you are aged 13 or over (all genders) then you can call us on 01325 354119 and refer yourself for the ISVA service or email

Initial Assessment and Appointments 

Pre-Appointment Triage assessment

Before your first appointment, we will carry out an assessment of your needs, which will help us to better understand the type of support you require. This will be a telephone discussion and we will discuss how you are feeling and other appropriate aspects of your life. 

Everyone has different needs and we will create an individual support plan based upon the information you share with us during the assessment. You will then be offered an initial appointment,  giving you the opportunity to talk to your ISVA about our service and then it is for you to decide whether our service is the right one for you at this time. 


After this appointment, if you wish to get support from our Service, your ISVA will arrange further appointments with you depending on your needs and how your case progresses.

Length of support

Your ISVA support will be available to you for as long as the case remains in the Criminal Justice System. We can also support those who have not reported to the police but this will be shorter term support of up to 3 months. Your ISVA will be able to help you to access additional long term support if you feel that this is something you would benefit from. 


You can meet with your ISVA face to face  (at our offices or a suitable outreach venue), online or over the phone. If you aren’t meeting in person,  please ensure that you are in a safe, comfortable and private space  that is free of distractions for up to one hour.

Adaptations or special requirements

If you require any additional support at your appointments, such as a hearing loop or interpreter, please let your ISVA know in good time so that they can make the appropriate arrangements for you.

Notetaking and record keeping

Your information is stored on our encrypted secure database. This helps internal monitoring and evaluation of our service. This information is also anonymised and collated and passed onto our funders. At no time do we share any identifiable information with our funders. If we would like to do this, we will always ask for your written consent as this is part of the Service Support Agreement that you are asked to sign.

If you have any questions on our ISVA service, please go to our FAQs

What you can expect from us

  • Respect your confidentiality
  • Value and respect you
  • Not blame you for the sexual violence you have experienced nor judge you because of the behaviour of an abuser or as a result of abuse within your family
  •  Agree with you on what support we can offer
  •  Be on time for arranged appointments
  • Provide you uninterrupted time, without external distractions
  • Respect your boundaries

We ask that you will:

  • Be respectful of any staff or volunteer that you come into contact with while receiving our support
  • Keep to the ISVA Service Support Agreement
  • Let us know if you can’t attend any appointments
  • Be on time for arranged appointments
  • Not attend appointments if you are under the influence of drugs or alcohol

Contact our Emotional Support Services

0300 222 5730 or email

For times and days go to Talk to Us – our Emotional Support Services page

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