Privacy Policy

We take your privacy very seriously.  The information below details how we use your information and your rights regarding how we process your personal data.

About us

RSACC is a Charitable Incorporated Organisation, and our registered address is P.O. Box 106, Darlington, DL3 7YS. We are a ‘data controller’ which means we are responsible for deciding how we hold and use your personal information. The legal basis which allows us to use and hold your information is our legitimate interest to deliver services to survivors of sexual violence. We can not deliver these services unless we collect this information. In some circumstances we are able to use your information because we ask you to give your consent for us to do this.

The kind of information we hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). There are “special categories” of more sensitive personal data which require a higher level of protection, such as information about a person’s health or sexual orientation.

RSACC holds and uses client information including personal data and special categories of data. This includes name, date of birth, gender, address, phone numbers, email address. It also includes sensitive data such as ethnicity, sexuality and disabilities. We also hold information about the incidents clients have experienced.

How we collect information

We collect your data when you are referred into our services and throughout the time you are receiving a service from us.

How we use your information

We use your information to help us deliver a service to you, this allows staff or volunteers to contact you if there are any changes and keep brief records of your sessions.  We only collect personal data from you which is relevant and necessary to providing you a service. Without this information we would not be able to deliver a high quality specialist service to you.

If you are happy for us to do so, we will also use your information to contact you in the future to give feedback on our services.

We will not transfer your data outside of the EU and we will not use your data for direct marketing purposes.

Sharing your information

Protecting your confidentiality is very important to us. We will never share your information without your permission unless;

  • It is necessary to protect you or someone else’s life
  • We are required to for the detection or prevention on a crime 

How long do we keep your data?

We will keep your data for 7 years in securely locked cabinets in our archive and on our database.  After this period, we will destroy your data securely by shredding your paper files and permanently deleting your record from our database.

Your data rights

You have the right to;

  • Access your data – you can contact us either verbally or in writing to request access to your personal data that we hold.
  • Have inaccurate personal data rectified- you can contact us to ask us to change incorrect personal information we hold
  • Have your data erased – you can contact us to ask us to erased your data
  • Restrict us processing your personal data- you can contact us to ask us to restrict your personal data that we process
  • Object to us processing your personal data- you can contact us to object to us using your personal data
  • Raise a complaint about our data processing with the Information Commissioners Office
  • Request the transfer of your personal information to another party.

How to contact us about your personal data

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, you can contact our Privacy Officer using the contact information detailed below. We will not charge you to access you personal data, but we may need to confirm your identity to ensure you have the right to access the information.

Isabel Owens, Privacy Officer

RSACC, P.O Box 106, Darlington, DL3 7YS

01325 354 119,


What are cookies?

Our website uses cookies. A cookie is a small text file which is stored on your computer, tablet or phone when you visit a website. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

There are two main types of cookie:

  • session cookies—these are deleted when you finish browsing a website and are not stored on your computer longer than this
  • persistent cookies—these are stored on your computer after you have finished using a website so that the website provider can remember your preferences the next time you use it

Cookies can be set by the website you have browsed, i.e. the website displayed in the uniform resource locator (URL) window. These are called first party cookies. Third party cookies are set by a website other than the one you are browsing.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

How do we use cookies?

The table below shows what cookies we use and why.


Service Cookie Name Description Expiration Time
Google Analytics gtag.js and analytics.js _ga Used to distinguish users. 2 years
_gid Used to distinguish users. 24 hours
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. 1 minute
PHP System PHPSESSID This cookie contains information that identifies the user and is destroyed when the session expires. Session
Cookie Notice cookie_notice_accepted This cookie enables you to accept our cookie statement once every year. 1 year


If you continue to use our website we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time—see below ‘Controlling our use of cookies’.

Controlling our use of cookies

Most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser.

If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site.

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Other pages of interest